jiliu Privacy Policy

1. Introduction

jiliu ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at jiliu.app and is committed to protecting the personal data of every Filipino player who registers, browses, or interacts with our services. This Privacy Policy describes how jiliu collects, processes, stores, shares, and protects your personal information in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR).

jiliu is a PAGCOR-licensed online gaming platform. As a licensed operator, we are subject to regulatory obligations that require the collection and retention of certain player data for compliance, anti-money laundering (AML), and know-your-customer (KYC) purposes. This Policy explains those obligations transparently so you fully understand why certain data is collected and what happens to it.

By creating a jiliu account, completing jiliu login, depositing funds, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, you must not use the jiliu platform.

2. Data We Collect

jiliu collects personal data through multiple touchpoints: account registration, the jiliu login process, KYC verification, deposit and withdrawal transactions, gameplay activity, customer support interactions, and your use of the website or mobile application. Below is a structured breakdown of the categories of data we collect.

2.1 Registration and Identity Data

• Full legal name as it appears on your Philippine government-issued ID
• Date of birth (used to verify 21+ age eligibility)
• Email address (used for account correspondence and security alerts)
• Philippine mobile number (used for SMS verification and 2FA)
• Home address (collected during KYC verification)
• Government-issued ID type and ID number (e.g., PhilSys ID, passport, driver's license, SSS/UMID)

2.2 Financial and Transaction Data

• GCash or PayMaya mobile wallet number linked to your account
• Bank account details for BPI, BDO, Metrobank, or UnionBank withdrawals
• Deposit and withdrawal amounts, dates, and payment method references
• Transaction history and wallet balance records
• Source of funds declarations where required under AMLA regulations

2.3 Gaming Activity Data

• Game sessions, bet amounts, game outcomes, and win/loss records
• Bonus claims, wagering progress, and promotion participation history
• Responsible gaming settings (deposit limits, self-exclusion status, cooling-off periods)

2.4 Technical and Device Data

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Session timestamps, login history, and activity logs
• Cookie identifiers and similar tracking technologies (see Section 6)

2.5 Summary: Data Categories and Collection Methods

3. How We Use Your Data

jiliu uses the personal data it collects exclusively for the following legitimate purposes:

• Account Management: Creating and maintaining your jiliu player account, processing jiliu login authentication, and managing account security including two-factor authentication (2FA) and suspicious login alerts
• Identity Verification (KYC): Verifying your identity and age (21+) to comply with PAGCOR licensing requirements and prevent underage gambling
• Payment Processing: Facilitating deposits via GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank, and processing withdrawal requests to your verified payment method
• Regulatory Compliance: Meeting obligations under PAGCOR regulations, the Anti-Money Laundering Act (RA 9160 as amended), and other applicable Philippine law — including transaction monitoring and suspicious activity reporting
• Game Delivery and Fairness: Providing game services, maintaining game integrity, detecting cheating or bot activity, and resolving game disputes
• Responsible Gaming: Monitoring gaming behavior to identify signs of problem gambling, enforcing self-exclusion and deposit limit settings, and delivering responsible gaming communications
• Customer Support: Responding to inquiries, resolving complaints, and providing technical assistance
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve platform performance, user experience, and game offerings
• Promotions and Marketing: Sending promotional offers and bonus notifications where you have consented to receive marketing communications — you may opt out at any time

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, jiliu processes your personal data on the following legal bases:

5. Data Sharing and Third-Party Disclosure

jiliu does not sell, rent, or otherwise trade your personal data to third-party marketers, data brokers, or unrelated businesses. Your data is shared only in the following strictly defined and necessary circumstances:

5.1 Regulatory Authorities

jiliu is required by law to share player data with the Philippine Amusement and Gaming Corporation (PAGCOR) and, where applicable, with the Anti-Money Laundering Council (AMLC) and other Philippine government agencies. This includes transaction records, KYC information, and suspicious activity reports where required by the Anti-Money Laundering Act.

5.2 Payment Processors

To process your deposits and withdrawals, jiliu shares the minimum necessary payment details with your chosen payment provider: GCash, PayMaya, BPI, BDO, Metrobank, or UnionBank. These providers operate under their own privacy policies and are independently regulated by the Bangko Sentral ng Pilipinas (BSP).

5.3 KYC and Identity Verification Partners

jiliu uses a third-party identity verification service to process KYC document submissions. This partner receives only the specific documents and data necessary to complete identity verification and is contractually prohibited from using your data for any other purpose.

5.4 Technology and Infrastructure Providers

jiliu works with cloud hosting, cybersecurity, and fraud detection providers who may process data on our behalf as data processors. All such providers are bound by data processing agreements that require them to handle your data in accordance with RA 10173 and jiliu's security standards.

6. Cookies and Tracking Technologies

jiliu uses cookies and similar technologies (such as local storage and session tokens) on the jiliu website and platform. These technologies help us deliver a functional, secure, and personalized experience. Below is a summary of the cookie types we use:

You may manage your cookie preferences at any time through your browser settings. Note that disabling essential or security cookies will prevent you from completing jiliu login or accessing game features. jiliu does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Security

jiliu takes the security of your personal data seriously and implements a layered security architecture designed to protect against unauthorized access, disclosure, alteration, and destruction. Our key security measures include:

• Encryption in Transit: All data transmitted between your browser or app and jiliu servers is encrypted using TLS 1.3, the current industry standard for transport security
• Encryption at Rest: All stored personal data, including account details, KYC documents, and financial records, is encrypted using AES-256 encryption
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. jiliu staff access is governed by role-based access controls, multi-factor authentication, and audit logging
• Intrusion Detection: jiliu employs 24/7 automated threat monitoring and intrusion detection systems to identify and respond to security incidents in real time
• Penetration Testing: The jiliu platform undergoes regular independent security audits and penetration testing to identify and remediate vulnerabilities
• Incident Response: jiliu maintains a formal data breach incident response plan. In the event of a personal data breach that poses a risk to your rights, jiliu will notify affected players and the NPC within 72 hours of becoming aware, as required by RA 10173

8. Data Retention

jiliu retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention schedule applies:

Upon expiry of the applicable retention period, jiliu will securely delete or irreversibly anonymize your personal data so that it can no longer be linked back to you. Anonymized, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

9. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jiliu:

• Right to Be Informed: You have the right to know what personal data jiliu collects about you and how it is used — which is the purpose of this Privacy Policy
• Right of Access: You may request a copy of the personal data jiliu holds about you, along with information about how it is processed
• Right to Rectification: If any of your personal data held by jiliu is inaccurate or incomplete, you have the right to request correction
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jiliu's legal retention obligations
• Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes
• Right to Data Portability: You may request that jiliu provide your personal data in a structured, commonly used, and machine-readable format
• Right to Lodge a Complaint: If you believe jiliu has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines

10. Children and Minors

jiliu's platform is strictly restricted to individuals who are 21 years of age or older. jiliu does not knowingly collect personal data from individuals under the age of 21. This restriction is enforced through our KYC age verification process at registration and is a mandatory requirement under PAGCOR's licensing conditions for online gaming in the Philippines.

11. Third-Party Links

The jiliu platform does not contain links to third-party websites for commercial or advertising purposes. All links present on jiliu direct users to internal pages of the jiliu platform. jiliu is not responsible for the privacy practices of any external websites that you may access independently. This Privacy Policy applies solely to data processed by jiliu through the jiliu platform and its associated services.

12. Policy Updates

jiliu may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. When material changes are made — that is, changes that significantly affect how your personal data is used — jiliu will notify you by email to your registered address or via a prominent notice on the platform at least seven (7) days before the changes take effect.

Non-material updates (such as clarifications of existing practices or formatting changes) may be made without prior notice. The effective date at the top of this page will always reflect the date of the most recent revision. Continued use of the jiliu platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact and Data Protection Officer

jiliu has designated a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. If you have any questions, concerns, or complaints about how jiliu handles your personal data, or if you wish to exercise any of your data subject rights, please contact our DPO using the details below:

You also have the right to file a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. jiliu is committed to working cooperatively with the NPC and resolving all privacy concerns in good faith.